Refund policy
At Lumona, we want you to receive your order in good condition. Please carefully read the following return and refund policy before placing your order.
1. Damaged or Incorrect Products
If you receive a product that is damaged, defective, or different from the product you ordered, please contact us within 24 hours of delivery.
To help us resolve the issue, you may be required to provide:
- Your order number
- Clear photographs of the product and packaging
- A short video showing the issue, if applicable
We will review the request and, where applicable, arrange a replacement or refund.
2. Returns After Use
For hygiene, product-condition, and resale reasons, we do not accept returns for products that have been used, operated, installed, or altered, except where the product is defective or another remedy is required under applicable law.
Customers should inspect the product before using it and contact us immediately if there is any issue.
3. Change of Mind
Returns are not accepted simply because the customer has changed their mind, ordered the wrong product, or no longer wants the product after using it, subject to any rights available under applicable law.
4. Refunds
If your refund is approved, the refund will be processed through the applicable payment method. Processing time may vary depending on your bank or payment provider.
For Cash on Delivery orders, we may request the customer's bank/UPI details where necessary to process an approved refund.
5. Important
Please do not throw away the original packaging until you have confirmed that the product is working properly.
Nothing in this policy is intended to limit any rights or remedies available to customers under applicable Indian consumer-protection laws.
Contact Us
For return or refund requests, contact:
Lumona Customer Support
📧 [storelumona@gmail.com]
📱 [+91 7666090905]
Please include your order number when contacting us.