Terms of Service

Last updated: [08/26]

Welcome to Lumona Store. These Terms of Service govern your access to and use of our website, products, and services. By using our website or placing an order, you agree to these Terms.

1. Account Terms

You may be required to provide accurate information when creating an account or placing an order. You are responsible for keeping your account credentials confidential and for all activity carried out through your account.

You must be at least [AGE] years old, or use the website under the supervision of a parent or legal guardian where permitted by applicable law.

We reserve the right to suspend or terminate accounts that contain inaccurate information or are used in violation of these Terms.

2. Pricing and Payment

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices, discounts, promotions, and availability may change without prior notice. Any applicable taxes, shipping charges, or other fees will be displayed during checkout where applicable.

We accept the payment methods made available on our website. Payment must be successfully completed before an order is processed, unless we expressly offer another payment option.

We reserve the right to correct pricing or payment errors. If an order has been placed at an incorrect price due to an obvious error, we may contact you before fulfilling the order and provide the option to proceed at the correct price or cancel the order.

3. Product Descriptions

We make reasonable efforts to ensure that product descriptions, images, specifications, colors, dimensions, and other information are accurate and up to date.

However, minor differences may occur between product images and the actual product, including differences caused by screen settings, lighting, manufacturing variations, or packaging changes.

If you have questions about a product before purchasing, please contact us at storelumona@gmail.com

4. Order Acceptance

Placing an order on our website constitutes an offer to purchase the selected products. An order confirmation does not necessarily mean that the order has been accepted.

We reserve the right to accept, reject, limit, or cancel an order for reasons including product availability, pricing or listing errors, suspected fraudulent activity, payment issues, or other legitimate business reasons.

If we cancel an order after payment has been received, we will initiate an appropriate refund to the original payment method or another method permitted by applicable law and our payment provider.

5. Shipping and Delivery

We ship orders to locations specified on our website and during checkout.

Orders are generally processed within 5-7 business days after successful payment, unless otherwise stated on the product page or at checkout.

Estimated delivery times are provided for guidance and may vary due to factors such as courier delays, weather, public holidays, incorrect or incomplete delivery information, remote locations, or circumstances beyond our reasonable control.

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's processes and applicable service conditions.

You are responsible for providing a complete and accurate shipping address and contact information. Additional charges or delays resulting from incorrect information may be your responsibility.

6. Returns and Refunds

Our returns, exchanges, cancellations, and refunds are subject to our store, which should be read together with these Terms.

Where a return is permitted, products may need to be unused, undamaged, and returned with their original packaging, tags, accessories, or other included materials.

Certain products may be non-returnable or non-refundable where permitted by applicable law, including products that are customized, perishable, or otherwise specifically identified as non-returnable.

Refund eligibility and processing times may vary depending on the payment method, return inspection, and applicable circumstances. Approved refunds will generally be processed within 3-4 business after approval.

Nothing in this section limits any rights or remedies that cannot legally be excluded under applicable Indian law.

7. Prohibited Uses

You agree not to use our website or services:

• For any unlawful or fraudulent purpose.

• To violate any applicable law, regulation, or legal requirement.

• To impersonate another person or entity.

• To provide false or misleading information.

• To interfere with the security, operation, or functionality of our website.

• To attempt to gain unauthorized access to our systems or other users' accounts.

• To introduce malicious code, viruses, or other harmful material.

• To scrape, copy, reproduce, or exploit website content without our permission.

• To abuse promotions, discounts, referral programs, payment systems, or return procedures.

• For any purpose that could harm [STORE NAME], our customers, employees, service providers, or other users.

We may restrict or terminate access to our website where we reasonably believe these Terms have been violated.

8. Limitation of Liability

To the maximum extent permitted by applicable law, [STORE NAME] and its owners, employees, affiliates, service providers, and partners will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of our website or products.

We are not responsible for delays, interruptions, or failures caused by circumstances beyond our reasonable control, including courier disruptions, natural disasters, government actions, technical failures, or other force majeure events.

To the extent permitted by law, our total liability relating to any particular order will not exceed the amount actually paid by you for the product or service giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law, including applicable consumer protection rights.

9. Governing Law and Jurisdiction

These Terms and your use of our website are governed by the laws of India.

Subject to any mandatory consumer protection rights or other applicable legal requirements, disputes arising from or relating to these Terms or your purchases will be subject to the jurisdiction of the courts located in Maharashtra, India.

Nothing in these Terms prevents you from exercising any statutory rights or remedies available to you under applicable Indian law.

10. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, services, legal requirements, or website.

The updated version will be posted on this page with a revised Last updated date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by law.